North52

Simplifying, CRM & xRM

Tag Archives: Microsoft Dynamics CRM

State of Play for Dynamics CRM ISV Add-Ons

Over the past 12 months the Microsoft Dynamics CRM and Azure teams have been on a rapid release cadence of their respective software. It has meant that the space occupied by some Microsoft ISV partners is now being infringed. This has thrown up many questions as to the future of these Microsoft partners. And it’s not just happening in the Microsoft CRM world – just think about the Surface line of products and Microsoft’s traditional hardware partners.

 

CRM ISV Microsoft
Resco/CWR CRM MoCa
ClickDimensions Microsoft Dynamics Marketing
Akvelon Global Search CRM Multi-Entity Search
TKDialogs CRM Dialogs & Guided Business Processes
Scribe Azure Data Factory Service
Zap Business Intelligence Power BI
North52 CRM Rollups, Calculations and Business Rules

 

Who survives and who dies really depends on how much depth there is within an add-on and how much thought leadership the ISV can bring to that business area. When Microsoft brings out a new feature or product that competes with an ISV you might think the game is over but it’s not as simple as you might think.

Just take a look at ClickDimensions. It’s very easy to arrive at the conclusion that Microsoft Dynamics Marketing will blow them out of the water. But far from it they have a feature rich product that is deeper than MDM in certain areas, is native to Dynamics CRM and I believe their ace in the hole is the quality of the training content they provide. It literally gives potential customers a proven plan of attack that they can tweak and deploy quickly.

We at North52 are drawing up our plans of attack as well by launching the first set of 50 xRM Samples which gives step by step guidance on how to solve real world CRM business requirements with North52 BPA.

You could be forgiven for thinking that large companies like Microsoft always hold the advantage but one significant advantage that ISVs have over Microsoft is their flexibility to add little but significant features. As a recent example we had a partner implementing CRM for a customer and they needed us to enhance one of our functions called CountCharacters. As you can guess it takes a string and counts the number of characters in that string. However, to meet the customer’s business requirement, our partner needed some extra functionality to count the number of times that a certain character appeared in a string. This made sense to add to the product so we provided the partner with a new release including this functionality in less than two weeks. We now have a fantastic relationship with that partner and they totally trust us to deliver for them and their customers.

We believe the depth of our product Business Process Activities (BPA) along with its strong roadmap will continue to delight customers and consultants for many years to come.  If you would like to know more or have any questions please drop us an email at info@north52.com

 

About North52
North52 is a leader in the creation of software products for the Microsoft Dynamics CRM platform. As a Microsoft partner, North52 has an impressive and rapidly growing list of customers benefiting from its products. Headquartered in Cork, Ireland , North52’s core values of the right Technology, the right People and the right Partnerships ensures delivery of great products for their customers.

For more information, visit www.north52.com or contact info@north52.com

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Metro Bank Case Study

Cork, Ireland – December 1st, 2014 – North52,  today released their Metro Bank case study.

“We started working with Metro Bank over 18 months ago before they were the first retail bank to go live on Dynamics CRM Online. This was a big coup for Microsoft to get a retail bank on their CRM online platform & it was great for North52 to work with Metro Bank during this implementation”. said John Grace, CEO at North52.

The Metro Bank CRM team are full of extremely talented people including two current CRM MVP’s and one former CRM MVP. And so we are very proud to have them choose North52 BPA as it shows even when you have a top notch team at your disposal who could code everything themselves they still chose to go with North52 BPA.

Further details of the case study can be read here: http://www.north52.com/business-process-activities/customers/metro-bank-case-study/

 

MetroBankStore

 

About North52
North52 is a leader in the creation of software products for the Microsoft Dynamics CRM platform. As a Microsoft partner, North52 has an impressive and rapidly growing list of customers benefiting from its products. Headquartered in Cork, Ireland , North52’s core values of the right Technology, the right People and the right Partnerships ensures delivery of great products for their customers.

For more information, visit www.north52.com or contact info@north52.com

N52 Formula Manager – CRM 2013 Release

Cork, Ireland – October 13th, 2013 – North52, a leading provider of software products for the Microsoft Dynamics CRM platform, announced today general availability of their flagship product N52 Formula Manager which is now compatible with Microsoft Dynamics CRM 2013.

“We are thrilled to release N52 Formula Manager for Dynamics CRM 2013,” said John Grace, Founder & CEO of North52. “Microsoft have made some great improvements in CRM 2013 & we aim to take full advantage.”

Full details of our CRM 2013 compatibility release can be found on our knowledge base at N52 Formula Manager – Release History.

N52 Formula Manager allows for the creation & execution of Excel like dynamic custom formulae within CRM 2011 & CRM 2013, enabling:

  • Dynamics CRM consultants to deliver solutions up to 10 times faster
  • Reduced need for in depth coding (C#, Javascript) by simply writing formulae
  • Consultants focus on adding business value instead of troubleshooting bugs
  • Sales & project managers to commit to deadlines with confidence

About North52
North52 is a leader in the creation of software products for the Microsoft Dynamics CRM platform. As a Microsoft partner, North52 has an impressive and rapidly growing list of customers benefiting from its products. Headquartered in Cork, Ireland with a further office in London, United Kingdom, North52’s core values of the right Technology, the right People and the right Partnerships ensures delivery of great products for their customers.

For more information, visit www.north52.com or contact info@north52.com